Robert Half Accountemps T24 Credit Operations Analyst in Vancouver, British Columbia
Our reputable financial services client is seeking Credit Operation Analysts with T24 (Temenos) experience and expertise in Vancouver, Calgary and Edmonton. These are contract roles with potential for long-term/perm. The accountabilities include:
Champion the business use of T24, working to ensure that end-user issues are addressed effectively and efficiently, service level agreements are met, and customer satisfaction is measured
Analyze issues and recommend enhancement opportunities considering end-user impacts, cost/benefit, magnitude of effort
Work with stakeholders and end-users to gather feedback and look for opportunities to improve T24 and meet customer needs
Ensure operating manuals are kept current and system best practices are communicated
Monitor and report on user issues focusing on common areas of concern and time to resolution
Build and maintain strong relationships with end-users and internal stakeholders
Address procedural issues with T24 credit operations and proactively work with stakeholders (branch and back-office teams) to recommend improvements and streamlining steps
Participate in impact analysis when recommending changes, enhancements or system fixes
The ideal candidate should have 3+ years of retailing banking experience with strong personal or commercial credit/lending knowledge. Experience with loan origination and set up are definite assets. This opportunity would also suit Business and Operations Analysts with banking experience and systems implementation. T24 (Temenos) and Wave are definite MUST HAVES!
Please email your resume to Alix.Golgoni@accountemps.com quoting position in subject line. No phone calls please. Thank you.