Oracle Cloud Customer Success - PaaS West in Vancouver, Canada

Cloud Customer Success - PaaS West

Preferred Qualifications

Department Description

Our Client Success Specialists drive maximum adoption of Oracle

solutions and identify/drive product expansion opportunities via high value

relationship with the client.

Position Description

Oracle is known for the most

progressive sales model in the industry with a track record for developing the

very best --investing generously in employee benefits at http://www.oracle.com/corporate/employment/college/ben.html , development, training and resources at http://www.oracle.com/corporate/employment/college/training.html .

Develop

long term partnership with our clients to ensure they remain successful by

realizing the full value of their investment with us to ensure client

continues/renews contract with Oracle. Responsible for maintaining a high level

of client satisfaction by being a liaison between our clients and Oracle

  • s

internal operations. Identify product expansion/up sell opportunities. Work

with larger clients. Provide input into the CSS methodology and direction. Act

as mentor to newer CSSs on a voluntary basis.

Responsibilities:

Focused on providing deep subject matter expertise in

core Oracle PaaS offerings:

  • Serve as the primary point of contact for

customer post sale

  • Assume responsibility for Public Cloud adoption

and issues escalation

  • Conduct Quarterly business reviews with clients

  • Serve as the customers advocate and provide

feedback to product management and development organizations

  • Identify replenishment risks and collaborate

with internal teams to remediate and ensure ongoing replenishment.

  • Responsibility to on-board seed systems onto

Public Cloud and provide guidance in identifying opportunities where Oracle

Public Cloud can be leveraged and upselling ancillary services and emerging

technology

  • Partner with internal Oracle stakeholders to

align account activities with the customer's business case and strategy.

  • Prepare and educate customers on new features

and releases.

  • Monitor and identify adoption and utilization

trends, provide recommendations based on risk and customers’ business needs.

  • Performing rapid assessments of client’s

internal technology landscape and targeting use cases and deployment targets

for Public Cloud technology.

  • Evangelize and expanded the footprint of seeded

markets in the public cloud platform

  • Development of reference accounts

  • Driving high customer Satisfaction

  • Operate and key conduit for knowledge transfer

to install base.

  • Working with sales organizations to properly

promote and engage the Customer Success Management resources.

  • Operate as subject matter expert in Oracle PaaS

offerings

  • Enable CSM organization with advanced support

and training

PreferredRequirements:

  • Three to five years of experience supporting all

stages of the Cloud deployment lifecycle from development to integration and

operations. With a core focus on Acquisition- Activation and ultimately

Retention of the revenue stream

  • An understanding of application development and

deployment concepts and tools that enable successful Public Cloud

transformation and organizational acceptance.

  • Enthusiasm, energy and ability to evangelize and

expanded the footprint of seeded markets in the public cloud platform

  • Broad knowledge and experience in Public Cloud

ecosystem and IT infrastructure elements

  • Experience in a customer-facing, role such as

consultant, solutions engineer or hands on Customer Success Manager in the

Cloud ecosystem.

  • Core hands on foundational skills based on

middleware and database development

  • Excellent communication skills, including SR

tracking, issue identification and triage as well as escalation protocols

  • Proven ability in performing rapid assessments

of client’s internal technology landscape and targeting use cases and

deployment targets for Public Cloud technology. Ability to on-board seed systems onto Public

Cloud and provide guidance in the platform evaluation.

  • An understanding of application development and

deployment concepts and tools that enable successful Public Cloud

transformation and organizational acceptance.

  • Enthusiasm, energy and ability to evangelize and

seed the public cloud platform

  • Experience in a customer-facing, role such as

consultant, solutions engineer or solutions architect with a travel commitment

of 50%

  • Core hands on foundational skills based on

middleware and database development

  • Technical experience with enterprise virtualization

technologies (e.g. AWS, S3, Azure, VMware vSphere, Microsoft Hyper-V,Citrix)

As part of Oracle's U.S.

employment process, finalist candidates will need to complete a background

check, prior to an offer being extended. These background checks include:

  • Prior Employment

Verification

  • Education Verification

  • Social Security Trace

  • Criminal Background Check

  • Motor Vehicles Records (as needed for

position)

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Sales

Location: US-California

Other Locations: US-Arizona, CA-CA,Canada-Vancouver, US-Colorado, US-Washington, US-Utah, US-Nevada, US-Idaho

Job Type: Regular Employee Hire

Organization: Oracle