Oracle Cloud Customer Success - SaaS West in Vancouver, Canada

Cloud Customer Success - SaaS West

Preferred Qualifications

Department Description

Our Client Success Specialists drive maximum adoption of Oracle

solutions and identify/drive product expansion opportunities via high value

relationship with the client.

Position Description

Oracle is known for the most

progressive sales model in the industry with a track record for developing the

very best --investing generously in employee benefits at http://www.oracle.com/corporate/employment/college/ben.html , development, training and resources at http://www.oracle.com/corporate/employment/college/training.html .

Develop

long term partnership with our clients to ensure they remain successful by

realizing the full value of their investment with us to ensure client

continues/renews contract with Oracle. Responsible for maintaining a high level

of client satisfaction by being a liaison between our clients and Oracle

  • s

internal operations. Identify product expansion/up sell opportunities. Work

with larger clients. Provide input into the CSS methodology and direction. Act

as mentor to newer CSSs on a voluntary basis.

Responsibilities:

  • Enhance business relationships to leverageadditional opportunities

  • Work closely with Cloud ProfessionalServices to reach revenue goals and ensure customer satisfaction

  • Work with Customer on Renewing thruAccount Relationships

PreferredRequirements:

  • Strong relationship management skills

  • Excellent written, verbal and presentationskills

  • 5 -10years experience in Account management and/or sales roles - preferably software

  • Strategic Relationship skills

  • Strong presentation and customer facingexperience

  • Entrepreneurial approach - a high degreeof autonomy and self-motivation

As part of Oracle's U.S.

employment process, finalist candidates will need to complete a background

check, prior to an offer being extended. These background checks include:

  • Prior Employment

Verification

  • Education Verification

  • Social Security Trace

  • Criminal Background Check

  • Motor Vehicles Records (as needed for

position)

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Sales

Location: US-California

Other Locations: US-Arizona, CA-CA,Canada-Vancouver, US-Colorado, US-Washington, US-Utah, US-Nevada, US-Idaho

Job Type: Regular Employee Hire

Organization: Oracle