BRP US Inc After Sales Representative, English and Italian speaking in Canada
*AFTER SALES REPRESENTATIVE *
LIFE AT BRP
At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.
Distributed throughout 107 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.
Our 7 600 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.
Follow us on:
- LinkedIn @BRP
- YouTube @CommunicationsBRP
WHY JOIN THE TEAM?
BRP is a world leader in the design, manufacturing, distribution and marketing of motorized recreational vehicles and powersports engines. In each of our sites, BRP offers people an equal opportunity to find not just a job, but the chance to build a career.
BRP offers an outstanding environment that gives play to your drive for innovation and self-initiative every day.
At BRP, you’ll be a valuable member of a young dynamic and strongly collaborative Team where your winning attitude will make a difference.
YOUR KEY RESPONSIBILITIES
The service representative will be the After Sales front line support link for the dealers and distributors within the assigned region (EMEA). As part of a motivated multicultural regional after sales team, the representative will support all technical and product related issues and inquiries for Evinrude outboard engines, but also occasionally for the other selected BRP products. He will also provide support for all after sales related subjects or tasks. The position will include:
- On-going interaction with dealers, distributors and customers relating to After Sales matters
- On-going BRP interaction with internal departments and Global Support Hubs
- Periodic local and regional travel (possibly international travel)
All Key Results Areas (KRA's) will be performed in ways that benefit all the company's key stakeholders (groups directly affected by success or failure of the business) consistent with and supportive of BRP's vision, mission and values. This includes the delivery of the service experience within policy guidelines and service level targets. The 3 main KRA’s will be:
KRA #1: Technical Product Support: Provide technical product, parts and accessories support and training to our dealer/distributor network.
KRA #2: Warranty Support: Maintain and strengthen alignment with after sales policies and procedures according to company values.
KRA #3: Consumer focus: Provide support for consumer product issues in ways that strengthen our network and brand image to sustain a high level of success.
YOUR QUALIFICATIONS AND SKILLS
- Technician or Engineering degree or equivalent trade qualification
- Computer skilled with Web applications and Microsoft Office applications
- Excellent communication and customer focus skills
- Excellent written and spoken English and Italian, Spanish and/or French would be a plus
- Irreproachable work ethic
- Relevant marine experience is required
This position is based in Ghent, Belgium, however other BRP After Sales sites may be alternative office locations.
Apply online today through the career section at * http://www.brp.com/en-ca/careers*
Global Location: Canada, Sherbrooke
# of openings: 1