Accenture Application Maintenance & Development Team Lead in Canada
Title: Application Maintenance & Development Team Lead Location: Canada-Canada Job Number: 00432043
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 384,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.
Job Description: Program/Project Management professionals manage multiple, ongoing, interrelated projects to achieve a specific set of client business goals. Coordinate service levels and agreements and prioritize resources across projects and entities. Organize and manage resources and plans all work required to complete a discrete project within defined scope, quality, time and cost parameters. A professional at this position level within Accenture has the following responsibilities: Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors. Closely follows the strategic direction set by senior management when establishing near term goals. Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach. Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments. Decisions have a major day to day impact on area of responsibility. Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Job Responsibilities: · Manage a team of application maintenance staff in providing application support and development services · Responsible for planning and executing a set of small to medium projects that involve complex IT systems. · Provide support to business and technology teams internal to the organization · Ensure the team provides outstanding customer service in resolving tickets and managing incident and problem management · Manage the 24x7 support for all critical applications Qualifications: Basic Qualifications:
· Minimum of 5 years of experience leading small to medium sized teams · Minimum of 10 years’ experience working in an IT organization · Experienced with estimating and delivering IT projects, managing work and resources. · Experience in managing application support teams within and IT organization · Good Understanding of technologies like: Windows, .NET, Lotus Notes, Mainframe, Java · Must have good communication skills · Excellent analytical and problem-solving skills · Canadian Security Clearance · PMP and ITIL are an asset
Professional Skill Requirements: · Proven ability to build, manage and foster a team-oriented environment · Proven ability to work creatively and analytically in a problem-solving environment · Desire to work in an information systems environment · Excellent communication (written and oral) and interpersonal skills · Excellent leadership and management skills
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces. We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply. Job: Program, Project & Service Mgmt