Fairmont Assistant Houskeeping Manager (Temporary) in Canada

Primary Location

*Assistant Housekeeping Manager (Temporary)*

Creating an engaging work environment for Colleagues of Fairmont Château Laurier is as important as turning moments into memories for our guests. Your organization skills and the values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

Hotel Overview: Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French Château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

Summary of Responsibilities:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:* *

  • Consistently offer professional, friendly and engaging service
  • Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments

  • Handle guest concerns and follow through on actions required

  • Ensure the effectiveness of all work team of through staff planning, hiring and scheduling, while adhering to budgeted productivity standards

  • Responsible for ensuring consistency in exceeding guest service expectations

  • Conduct daily inspections of guestrooms and public areas

  • Ensure that all Fairmont standards are in place and monitors performance against these standards

  • Actively participate in JD Power/Guest Satisfaction initiatives

  • Ensure effective leadership and on-going colleague training and development

  • Provide regular feedback and coaching to colleagues and conduct regular performance reviews

  • Drive the efforts toward the achievement of improved Colleague Engagement Index results

  • Is committed to Health and Safety in the workplace

  • Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained

  • Build strong inter-departmental relationships with peers

  • Ensures Lost & Found property/procedures are followed accurately and consistently

  • Actively participate and promote environment awareness

  • Involvement in special project and renovation

Employee Status


  • Previous leadership experience required
  • Minimum two years experience in Housekeeping
  • Experience in Front Office or other operational department an asset
  • Proactive with a meticulous eye for detail.
  • Excellent and proven interaction and training skills

  • Excellent communication skills in English

  • Communication in French an asset

  • Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment

  • Computer literate with exposure to Property Manager, Royal service as well as Microsoft Excel, Word and Outlook

  • Strong leadership skills, able to lead employees to achieve the department’s vision and measurable goals

  • Computer literate in Microsoft Window applications an asset

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

*Visa Requirements: *Must be eligible to work in Canada.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

Accessibility:Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation.


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Canada-Ottawa-Fairmont Château Laurier

Employee Status: Limited Term

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 15.Dec.2016, 11:59:00 PM

Req ID: CLH00864