Fairmont Director, Banquets in Canada

Primary Location

Director, Banquets

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Director, Banquets, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.

Hotel Overview: * *Having recently completed a $75M lobby to roof renovation, Fairmont Le Chateau Frontenac is poised to being recognized as one of the best hotels in the world. Adding 15,000 square feet of new meeting space (for a grand total of 40,000 square feet), a new Fairmont Gold, three new restaurants and the new Spa du Chateau, Le Chateau, with its 611 guest rooms and suites, is ideally located within the walls of Old Québec, a designated UNESCO World Heritage Site.

Summary of Responsibilities:

Reporting to the Directeur Food & Beverage, responsibilities and essential job functions include but are not limited to the following:* *

  • Coach and lead all conference services & catering managers to exceed their reach objectives, professional development, work satisfaction

  • Training of all conference services leaders

  • To foster a co-operative team spirit with and between all departments responsible for delivering conference services product

  • Develop network with local business and associations to increase local banquet and outside catering revenues

  • Work closely with Protocol Québec, the Canadian Protocol office and other government departments to organize high profile government conferences

  • Responsible for all Catering, from booking to execution and convention business from the time a contract becomes definite to on-site servicing, and follow-up upon departure; including all elements of critical path

  • Conduct site inspections, as required and to be part of Sales Site Inspections as part of the Fairmont Closers Program;

  • To prepare the departmental budget and forecasts, ensuring that all operating costs are effectively controlled and to maximize productivity ;

  • To work closely with Director of Sales and Marketing to prepare monthly forecasts

  • To establish a sales action plan for catering and outside catering and set targets

  • Establish and maintain business relationships with clients, prior to and during their conference/ function, exceeding their expectations and encouraging repeat business

  • To be a key member of the Revenue Management team and to follow-up on group outstanding bookings & catering revenue management reports

  • Responsible for developing business and marketing plans for the Banquets Department in liaison with the Director of Sales and Marketing ;

  • To hold pre-convention meetings, with all relevant departments being involved

  • Compilation and distribution of convention agendas and event orders ;

  • To ensure maximum guest satisfaction and meeting planner satisfaction as rated by JD Power & Associates

  • To ensure all meeting and function rooms are properly maintained at all times and to oversee the preventive maintenance program with the Director of Engineering

  • To liaise with Food & Beverage outlets in order to maximize outlet reservations

  • To comply with the Company “ GREEN “ initiatives

  • To ensure Health & Safety standards are complied with and to actively reduce workplace accidents

  • Other duties as assigned

Employee Status


  • Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service

  • Ability to analyze data and trends and create strategies for improvement

  • Graduate of recognized Hotel & Restaurant Management Program or equivalent

  • 2 years in a position as Director or Assistant Director of Conference Services & Catering in a large full-service luxury hotel

  • Innovative, creative and willing to take risks

  • The successful candidate will be dynamic, enthusiastic, a strong coach, resourceful, visionary and passionate about Food & Beverage & Conference Services

  • Excellent interpersonal and communication skills, both written and verbal;

  • Excellent interpersonal skills, with strong written and verbal communication abilities

  • Results oriented with the ability to be flexible and work well under pressure

  • Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive energy, and determination

  • Must be able to work independently and maintain a positive attitude within a very busy environment

  • Proven ability to plan and organize events effectively, with an acute sense of detail.

  • Working knowledge of Property Manager and Delphi preferred.

  • CMP Certification an asset

  • Knowledge of hotel banquet operations

  • Bilingual (French & English)

Visa Requirements:Must be legally eligible to work in Canada.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Please note that the male form is used in this document without discrimination and in the only purpose to relieve the formulation of the text. She indicates as well the women as the men.

Primary Location: Canada-Quebec City-Fairmont Le Château Frontenac

Employee Status: Regular

Job Level: Senior Leadership / Executive

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 18.Dec.2016, 11:59:00 PM

Req ID: LCF02369