Fairmont Overnight Guest Services Agent in Canada

Primary Location

Do you want to…

  • Work for the #1 city hotel in Canada,
  • Lead an extraordinarily team,
  • Elevate your career with a global luxury brand offering extensive development opportunities,
  • Utilize global perks & privileges & enjoy a completive wage + attractive benefits package?

Then you might be our next Overnight Guest Services Agent.

In your new role, you will model our values of respect, integrity, teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Front Office and hotel teams.

Hotel Overview:

At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality.

Summary of Responsibilities: Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:

  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Consistently offer professional, friendly and engaging service
  • Register and check out guests, which includes securing payment.
  • Maintain accurate records of daily transactions.
  • Handle guest requests effectively and promptly.
  • Provide information on hotel and resort services.
  • Cash handling, which includes currency exchange and balancing a float.
  • Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed.
  • Serve as a sales agent promoting and up-selling hotel services.
  • Promote a professional team environment.
  • Monitor rooms’ inventory to assist in maximizing rooms’ revenue.
  • Maintain an excellent working rapport with all departments in the hotel.
  • Have a good working knowledge of Royal Service functions.
  • Coverage of overnight shifts and duties as assigned
  • Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations.
  • To be Health & Safety conscious and actively involved in maintaining a safe work environment.
  • Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
  • Performs any and all other tasks which are assigned by management.
  • Upholds the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials and applying 5 Diamond Service Standards at all times.
Employee Status


  • Proficient in the English language (verbal & written), second language is an asset

  • Must be able to handle a multitude of tasks in an intense, ever-changing environment

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Previous customer related experience an asset

  • Previous PMS experience an asset

  • Computer literate in Microsoft Window applications an asset

  • Must be able to type 25 words per minute

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively with fellow colleagues as part of a team

  • Hospitality Diploma is an asset

  • Must be flexible in terms of working hours

  • Must have the ability to handle cash effectively and accurately

Physical aspects of the position include but are not limited to the following:

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements*:* Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Primary Location: Canada-Vancouver-Fairmont Pacific Rim

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Overnight Job

Closing Date: 09.Dec.2016, 11:59:00 PM

Req ID: VPR02067