Vancouver Coastal Health Quality Improvement Coordinator, Physician Quality in Canada

Job Title: Quality Improvement Coordinator - Physician Quality

Work Site: Corporate Admin-520 W 6th

Status: Temporary Full Time - until March 2019

Reference#: 089265-jbr

Job Summary

Reporting to the Director, Physician Quality Assessment and Improvement and with additional accountability to the Regional Quality Improvement Steering Committee, you will work in partnership with medical and operational leaders across the health authority to provide leadership and expertise in the application of quality improvement principles, practices, and tools associated with the development, management, and evaluation of Specialist Services Committee (SSC) Regional Quality Improvement activity across VCH and Providence Health Care (PHC).

SSC strategies may include but are not limited to:

  • enabling health system improvement by supporting physicians in quality improvement initiatives

  • supporting physicians to deliver quality care by building physician capacity across the health authority in leadership and QI skills

  • engaging physicians to discuss, prioritize and act on system improvement opportunities.

A bout Specialist Services Committee (SSC):

The Specialist Services Committee (SSC) was formed in 2006 under the Physician Master Agreement to help the Doctors of BC, BC government and health authorities collaborate on the delivery of specialist services and support improvement of the specialist care system in BC.

Through an innovative partnership formed in 2015 with the SSC, Vancouver Coastal Health (VCH) is undertaking an enhanced approach to Quality Improvement (QI), which includes providing physicians an opportunity to lead quality initiatives. The Manager, Quality Improvement is tasked to lead and support the efforts of this initiative.

Key Accountabilities will include:

  • Leading, guidingand supportingphysician quality improvement leaders and committees in the development, implementation and evaluation of improvement initiatives, plans and objectives

  • Assessingneed for related education and providingappropriate education and training as required.

  • Providingproject management to corporate quality improvement initiatives including process improvements, clinical pathways, clinical practice guidelines, etc.

  • Supportingleaders and teams in the identification of opportunities to improve the quality of care and service as well as the design and implementation of strategies to make these improvements and consultingregularly with leadership regarding progress and outcomes.

  • Identifyingand supportingresolution to problems or barriers for successful completion and maintenance of quality improvement initiatives.

  • Developingeducational programs and processes in collaboration with the Director to build knowledge of systems, improvement, variation, and change management by conducting needs assessment as well as developing and delivering quality improvement education and training programs.

  • Maintainingexpert knowledge related to the methods and tools of continuous quality improvement and their application by researching regional, provincial, national and international healthcare trends and innovations, conducting benchmark reviews, and attending related seminars and conferences.

  • Collaborating with the QI team to ensure a consistent and current application of the methods and tools of continuous quality improvement in the organization.

  • Creatingstrategic and tactical change management and communication plans and related documentation to support appropriate staff and physician engagement, based on assessment of people, process and system related factors.

  • Undertakingstakeholder assessment and change impact analysis work to inform strategies and plans.

  • Actively participatingas a member of the quality coordinating body in developing policy, priority setting, systems thinking and strategic planning.

  • Buildingstrong relations with corporate and operational teams and resources across VCH and PHC such as Regional Programs, Regional Departments, Quality Patient Safety, Decision Support, Change Initiatives, and Finance to ensure that initiatives undertaken within the physician quality improvement portfolio are in accordance with the regional goals and objectives.

Qualifications and Expertise:


  • A level of education, training and experience equivalent to a Master's Degree in a health care related field

  • Seven (7) years’ recent related experience in health care services management in progressively more responsible and varied roles, including a minimum of two (2) years’ experience in quality improvement development, implementation and evaluation.

  • Educational preparation in quality improvement and/or a related certificate in quality improvement an asset.

  • Valid B.C. Driver’s License as local area travel requires the use of a personal vehicle for which mileage will be reimbursed.


  • Demonstrated ability to comprehend, analyze, synthesize, and evaluate complex information.

  • Sound interpersonal skills and the ability to communicate effectively, both verbally and in writing.

  • Demonstrated ability to engage and develop partnerships with a broad range of stakeholders.

  • Demonstrated leadership, facilitation and coaching skills.

  • Demonstrated analytical and problem solving skills at an advanced level.

  • Demonstrated ability to apply critical thinking to achieve optimal outcomes.

  • Demonstrated ability to facilitate groups - to support their planning and decision-making with respect to service improvements.

  • Demonstrated ability to facilitate solution-focused approaches through innovation and creativity.

  • A strong commitment to collaborative, interdisciplinary teamwork, across programs and services.

  • Demonstrated ability to model organizational values and principles.

  • Demonstrated ability to implement capacity building strategies.

  • Demonstrated ability to establish and maintain effective working relationships.

  • Demonstrated ability to effectively self-manage time as it relates to deadlines and workload.

  • Demonstrated organizational skills and the ability to plan, prioritize and carry out work assignments within deadlines, together with analytical and creative problem-solving skills.

  • Broad knowledge of database design and report design at the intermediate level.

  • Demonstrated proficiency with current analytical computer software tools including Excel, Access, Word, and PowerPoint.

  • Physical ability to perform the duties of the position.

To Apply:

Qualified applicants only please submit a resume and covering letter quoting competition #089265-jbr.

Please note:

  • The duration of this temporary position is until approximately March 2019.

  • Only short-listed applicants will be contacted for this posting.

  • Successful applicants may be required to complete a Criminal Records Review Check.

  • This position will remain posted externally until filled

Employees of VCH must apply via the *Internal Application Process . Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.*

Thank you for your interest in Vancouver Coastal Health.