Fairmont Royal Service Manager in Canada

Primary Location

Royal Service Manager Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.

Hotel Overview: Nestled on the edge of Alberta’s Lake Louise in the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season recreational paradise that has attracted guests from around the world since 1890. Only a two-hour drive west of Calgary, the property is enveloped by some of the most spectacular scenery on the planet. Facilities include 554 guest rooms, Health Club and Spa, five restaurants, a deli and a lounge. As well, we also have retail shopping, a business centre, horseback riding and canoeing in the Summer, and sleigh rides in the Winter.

Summary of Responsibilities: Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Lead and manage all aspects of the Royal Service department and ensure all service standards are followed

  • Ensure updating and the maintenance of the hotel’s telephone system is completed

  • Communicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfaction

  • Check and approve monthly telephone statements

  • Have a complete knowledge of the hotel’s emergency procedures

  • Handle Guest concerns and react quickly, logging and notifying proper areas

  • Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering

  • Conduct regularly scheduled departmental meeting

  • Manage the departmental budget

  • Balance operational, administrative and Colleague needs

  • Follow all safety policies

  • Other duties as assigned

Employee Status

Qualifications:

  • Previous leadership experience in a similar capacity required

  • Previous Property Management experience required

  • Computer literate in Microsoft Window applications required

  • University/College degree in a related discipline an asset

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively with fellow colleagues as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Previous leadership experience in a similar capacity required

Visa Requirements: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Canada-Lake Louise-The Fairmont Chateau Lake Louise

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 09.Dec.2016, 11:59:00 PM

Req ID: CLL02638