VIAD LOCATION ASSISTANT MANAGER (CANADA) in Waterton, Alberta
The Prince of Wales Assistant Location Manager is responsible for assisting with oversight of all Hotel operating divisions and staff, assuring efficient and profitable operations. Assists Location Manager in maintaining quality guest service standards, providing a variety of administrative functions and ongoing training & support throughout the season. Leads by example, and assists in any department when necessary.
Assists Location Manager in managing all day to day operations for assigned location and staff.
Models the way to establish and promote a professional, guest service first tone for property.
Ensures the safety and protection of property, guests and employees.
Assists with training & support of all staff and fosters team environment among all staff members and inter-company departments.
Works with People & Culture to assist with employee on-boarding, transfers, promotions, coaching, disciplinary action, terminations, etc.
Assists with assimilating employee upon arrival; check-in, on-boarding & orientation. Assigns employee housing, discusses dorm agreements, policy and expectations and conducts routine dorm inspections.
Trains employees on personnel policies, company policies and procedures & follows up with regular compliance checks.
Delegates authority and assigns responsibilities to department heads.
Assists with planning & organizing weekly scheduled staff meetings with department heads to review and update hotel activity.
Resolves guest and employee concerns tactfully and in a timely manner.
Conducts daily inspection of rooms, public areas and all location departments for cleanliness, safety and operations efficiency.
Works with Location Manager to review and approves department schedules.
Responsible for manager’s operating bank, distributes monies and makes change when necessary.
Verifies group tour blocking and total hotel occupancy with front office manager daily.
Communicates on a regular basis with Reservations Department, Sales and other central service areas, especially regarding any unusual situations.
Enforces and follows all Company policies and regulations.
1-3 years Guest Services or Hotel Management experience is required.
Hotel/Restaurant degree or equivalent experience required.
Advanced knowledge of Food & Beverage operations with the ability to oversee Kitchen, Dining, and Banquet & Event operations.
Ability to efficiently manage department budgets & purchasing procedures.
Strong organizational and interpersonal skills are required.
Must possess ability to communicate effectively both orally and in writing with all levels of management and staff.
Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
Must be able to handle guest concerns in a professional and tactful manner.
Must use tact and discretion due to exposure to confidential matters.
National Park Hotel Environment
Office setting, with frequent visits to all operating departments on location.
Job requires working long hours, evenings, weekends, and holidays.
Flexible scheduling may be required.
Job ID # (iCIMS): 2016-7416