Town Shoes DSW: General Manager in Whitby, Ontario

General Manager

Do you have a love affair with shoes? Looking for Passionate, Driven, Enthusiastic and Shoe Loving individuals to join our Management Team!

Our associates are what make us successful. Our culture is one in which we look to hire associates who exhibit our values of Honesty, Enthusiasm, Accountability and Respect. We reward and recognize our achievers, and we take pride in the difference our associates make. DSW is focused on providing customer service that’s passionate, friendly, helpful, and real. We’re looking for retail professionals who want to be a part of our unprecedented growth and share our vision for exceptional service. We value individuals who want a career working with a fast-growing, dynamic organization and who share our vision of becoming Canada’s Favourite Place for Shoes!

Key job accountabilities include but are not limited to:

  • Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.

  • Facilitates achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development.

  • Achieves company objectives and enhance the DSW brand image by modeling our values; Honesty, Enthusiasm, Accountability and Respect.

  • Develops and implement agile strategic plans to achieve business results.

  • Fosters teamwork and collaboration within the store and district.

  • Leads efforts to ensure customers experience customer service that is friendly

Sales and Service:

– Facilitates consistent, exceptional Customer experiences through the effective execution of the MOD role. Coaches the store team on the link between service behaviors and business results to support our Service Model and DSW Mission Statement. Ensures effective communication of direction, and education to the team. Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends. Provides leadership and communicates to associates service model. Responds to customer feedback. Maintains KPI standards.

Associate and Team Development:

– Recruits, selects, trains, develops and retains high performing and productive managers and sales associates. Communicates goals and provides leadership which inspires total associate commitment to company objectives and values through effective performance based coaching, motivating recognition and timely, constructive feedback. Provides development opportunities for associates that support company growth. Writes and conducts annual performance evaluation for associates. Develops associate schedules and processes payroll. Coordinates all management candidate and new hire process (paperwork, offers, etc). Communicates and ensure compliance to Company Policies and Procedures. Communicates information provided in the various Company communication materials (Footnotes, memos, e-mails, etc)


– Ensures store appearance and visual standards/presentation that are consistent with the DSW brand image. Responds to business trends by communicating information to District Manager as needed. Ensures store is compliant with established standards


– Manages resources to maximize financial goals. Fosters knowledge and integrity with regard to compliance with company policy in all practices. Effectively uses resources and business partners to resolve issues with a sense of passion. Recognizes when to change strategic direction to attain and sustain maximum results. Educates team on the link between operational integrity and its’ impact on facilitating an exceptional Customer experience. Oversees daily store cleaning, recovery, maintenance and inventory. Uses monthly Ops Assessment to identify and correct operational deficiencies in the store. Ensures training is conducted regarding LP and Safety standards.


  • Excellent verbal and written communication skills

  • Proven ability to motivate others

  • Proficiency in base computer use, including e-mail, MS Word or other word processing program and Excel or other spreadsheet program.

-Minimum of Associates degree or equivalent work experience

  • Retail or hospitality managerial experience

  • May be required to travel by air, car, train, etc.

Desired Skills & Experience:

  • Strong background in customer service

  • Excellent verbal and written communication skills

  • Proven success in the achievement of sales and profitability targets

  • Positive and energetic team player with a strong leadership capability

  • Proven ability to motivate others

  • Educational background: relevant post-secondary education

  • Minimum 4 years of experience in progressive retail supervisory role

    A Successful General Manager Enjoys:

  • FREE Shoes!

  • Generous merchandise discount

  • Flexible schedules

  • Health/Dental benefits and Life Insurance

  • Unlimited opportunity for growth

  • Competitive compensation plan designed to reward top performers

  • World Class training and development program

  • Open Door Policy and MUCH MORE!

If you love shoes as much as we do…APPLY NOW!

We would like to thank all Applicants for their interest in Town Shoes Limited. Only Applicants selected for an interview will be contacted. Town Shoes Limited is an equal opportunity employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process. We will work with Applicants to accommodate all accessibility needs.

System ID: 2016-4024