Linamar Desktop and System Support Technician in Windsor, Ontario

Job Description

Desktop & System Support Tech

QUALIFICATIONS:

  • A certification in MCP 2003 or MCTS 2008 is required. MCSA/MCSE 2003 or MCITP 2008 is preferred.

  • Degree or diploma in Computer Science from a recognized university or college is preferred.

  • Possess excellent comprehension skills to read and understand policy and procedures manuals. Read equipment and software manuals, help files and technical bulletins. Read sections of software manuals to learn about advanced procedures and improvements to upgraded versions.

  • Possess good communication skills to discuss technical matters with co-workers, colleagues and suppliers. Discuss challenging software operations with co-workers and help develop instructions for users. Inform and advise computer users with malfunctioning computer hardware and software. Teach, supervise and assist workers in their work units.

  • Ability to evaluate information technology needs and users' software needs. Review experience with a number of relevant software applications and make recommendations.

  • Ability to perform majority of tasks independently and coordinate efforts with co-workers to complete challenging repairs, assess the performance of work units and exchange information about new hardware and software.

  • Experience with the following is a necessity: Windows 2003/2008 Server, Active Directory, Exchange 2003/2007/2010, Virtual Server Technologies, TCP/IP, Microsoft DNS/DHCP, Symantec Backup Exec, Symantec Endpoint Protection 11/Symantec Corporate Edition 10, Microsoft Office products, Windows desktop Operating Systems, Microsoft Software Update services 3.0, Microsoft SQL server 2005/2008, EMC SAN / Dell Equalogic Storage devices.

  • Strive to continuously learn to update technical knowledge. Learn by reading solution logs, help files, manuals, newsletters and trade publications, and through trial and error. Discuss computer malfunctions with co-workers and software suppliers. Attend college and university courses, and participate in training seminars.

RESPONSIBILITIES:

  • Manage servers in a Windows Active Directory environment (as assigned).

  • Work to ensure that each server has 100% uptime.

  • Manage and participate in various technical and systems related projects.

  • Meet with decision makers, systems owners, and end users to define business requirements and goals, and identify and resolve business issues; and document accordingly.

  • Conduct research on hardware and software products to justify recommendations & to support purchasing efforts.

  • Ensure that all servers meet Linamar’s security policies.

  • Respond to Service Desk Tickets as assigned within required SLA’s.

  • Coordinate with development/support teams to schedule and install software releases as needed.

  • Prepare, monitor and adjust work schedules and analyze data on user support services provided.

#LI-POST

Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

Req ID: 5824BR

Position Title: Desktop and System Support Technician

No. of Positions: 1

Geographic Location: Windsor, ON, Canada

Facility: Exkor Mfg.

Department: Administration

Current Shift: Days

Employment Type: Full Time Salary

Percentage of Travel Required: 1-10%

Removal Date: 25-Dec-2016